Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.
Please allow up to 3-5 business days for order processing and verification and an additional 7-10 business days for delivery. We currently do not offer Saturday shipping, so orders processed after Friday 12PM will be begin processing on the following Monday.
As stated in our Terms and Conditions we only ship orders within the continental USA (excludes Hawaii and Alaska). All orders are shipped using USPS or UPS Ground
If your package is lost, stolen, or damaged please contact carrier to file a claim to be reimbursed for your package.
RETURNS Ward9 does not accept returns for refunds, credits, or exchanges, except in the instance of an error on our part (i.e. we've sent you the wrong item or size, or the article/item is damaged or defective). In all other instances, ALL SALES ARE FINAL. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Packages returned without first contacting us will not be accepted. Ward9 must receive the returned item within seven (7) days of return authorization.
All returns are to be sent to: Ward9 8634 Colesville Road, Ground Floor Silver Spring MD 20910
RETURN SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
REFUNDS and EXCHANGES Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Exchanges will ONLY be made for the correct item or size of the product in question. In the event that we do not have an available replacement for the item returned, a refund notification will be issued. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS If you are not sure if you have received a refund: Check your bank account. Contact your credit card company, it may take some time before your refund is officially posted. Contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you are still unsure about your refund, please contact us at email@example.com