Ward9 does not accept returns for refunds, credits, or exchanges, except in the instance of an error on our part (i.e. we've sent you the wrong item or size, or the article/item is damaged or defective). In all other instances, ALL SALES ARE FINAL. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Packages returned without first contacting us will not be accepted. Ward9 must receive the returned item within seven (7) days of return authorization.
All returns are to be sent to:
8634 Colesville Road, Ground Floor
Silver Spring MD 20910
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
REFUNDS and EXCHANGES
Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Exchanges will ONLY be made for the correct item or size of the product in question. In the event that we do not have an available replacement for the item returned, a refund notification will be issued. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you are not sure if you have received a refund: Check your bank account.
Contact your credit card company, it may take some time before your refund is officially posted. Contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you are still unsure about your refund, please contact us at firstname.lastname@example.org
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